Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account and contact information. Your name, email address, organisation, role, account identifiers, and the information you provide when contacting us or requesting support.
• Authentication information. Credentials used to create and secure your account, which may include a password or single sign-on information, together with login and account security records.
• Platform content. Presentations, files, text, comments, instructions, and other material that you or your organisation choose to provide through the platform.
• Usage and device information. Internet Protocol address, browser and device type, operating system, pages or features used, timestamps, approximate location derived from an IP address, and diagnostic, performance, and security logs.
• Analytics and cookie information. Information collected through cookies and similar technologies to understand how our website and services are used and to maintain essential functionality.

2. How we use information

We use personal data to:

• create, administer, and authenticate user accounts;
• provide access to the Pitchverk platform and its services;
• process content and requests submitted through the platform;
• operate, maintain, secure, and troubleshoot our services;
• respond to enquiries and provide customer support;
• measure usage, analyse trends, and improve performance and user experience;
• prevent fraud, misuse, and unauthorised access; and
• comply with legal obligations and enforce our agreements.

3. Legal bases

Where applicable law requires a legal basis, we process personal data as necessary to perform a contract with you or your organisation, pursue our legitimate interests in operating and securing our services, comply with legal obligations, or act with your consent. You may withdraw consent at any time, without affecting processing that took place before withdrawal.

4. Cookies and analytics

We may use essential cookies and similar technologies to support login, security, preferences, and core platform functionality. We may also use analytics tools to understand visits, feature usage, performance, and errors. Where required, non-essential analytics technologies will be used with consent. You can manage cookies through available consent controls and your browser settings, although disabling essential technologies may affect access to the services.

5. How we share information

We may disclose personal data to:

• service providers supporting hosting, authentication, analytics, security, communications, and customer support;
• authorised administrators of an organisation that provides your platform account;
• professional advisers, auditors, insurers, and authorities where reasonably necessary or legally required; and
• a successor or potential successor in connection with a merger, financing, reorganisation, or transfer of all or part of our business.

Service providers may process personal data only for the services they provide to us and subject to appropriate obligations.

6. International transfers

Pitchverk and its service providers may process personal data in countries other than the country where it was collected. Where required, we use recognised safeguards intended to protect personal data during international transfers.

7. Data retention

We retain personal data only for as long as reasonably necessary to provide the services, maintain account and business records, resolve disputes, meet security needs, and comply with legal obligations. Retention periods vary depending on the type of data, the purpose for which it is used, and applicable requirements. Information may be deleted or anonymised when it is no longer needed.

8. Security

We use technical and organisational safeguards designed to protect personal data and account credentials against unauthorised access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security. Keep your login credentials confidential and contact us if you suspect unauthorised use of your account.

9. Your rights and choices

Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal data. You may also have the right to object to certain processing, withdraw consent, and lodge a complaint with a data protection authority. These rights may be subject to legal limitations. We may need to verify your identity before completing a request.

To make a privacy request, email us at hello@pitchverk.com.

10. Children

Our services are intended for business users and are not directed to children under 16. We do not knowingly collect personal data from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We will provide additional notice where required by law.

12. Contact

Questions about this Privacy Policy or Pitchverk’s handling of personal data may be sent to hello@pitchverk.com.